Support – General Terms and Conditions
General Terms and Conditions - Péter Teszáry Support and Maintenance Services
1. About the Service and Acceptance
1.1. Service provider: This GTC (General Terms and Conditions) is owned by Péter Teszáry E.V. (registered office: 6772 Deszk, Béke u. 37/c.; VAT number: 55802699-1-26; registration number: 54532441; account number: 11773353-07898446; e-mail: peterteszary@gmail.com; further contact details on the peterteszary.com website) (hereinafter: Applies to support and maintenance services provided by the Service Provider.
1.2. Client: A customer is a natural or legal person who uses the services set out in this GTC from the Service Provider (hereinafter: (Customer).
1.3. Acceptance of the GTC: The Customer accepts and agrees to the terms and conditions of these GTC if: a) log in to and/or submit a request through the Ticket Management System operated by the Service Provider; or (b) purchase a maintenance service from the Service Provider.
1.4. Scope of services: The Service Provider provides support and maintenance services for WordPress websites and webshops. The exact service content is recorded on the website (peterteszary.com), in the Ticket Manager or in a specific agreement.
2. Communication and Workflow
2.1. Main Communication Channel: Client's enquiries regarding the services only through the Ticket Management System provided by the Service Provider Required to surrender. This ensures traceability and efficient handling of requests.
2.2. Complementary Communication: The Customer shall immediately notify the Service Provider of any defects related to the Ticket Management System. help.peterteszary@gmail.com at the e-mail address.
2.3. Working time: The Service Provider's working hours are from Monday to Friday from 08:00 to 16:00. Requests received outside working hours will be processed at the beginning of the next working day.
3. Priority Categories and Entrepreneurship Times
The Service Provider assigns the received tasks to the following three priority categories:
3.1. Low priority tasks: * Examples: General issues, non-urgent modifications, minor design fine-tuning. * Commitment time: The Service Provider Within 4-5 working days perform the task.
3.2. Medium priority tasks: * Examples: Non-critical but important bug fixes, more urgent modification needs, installation of new features. * Commitment time: The Service Provider Within 2-3 working days perform the task.
3.3. High priority tasks: * Examples: Critical errors, problems seriously affecting the operation of the site (e.g. website not available, webshop not working, vulnerability, data integrity problem). * Commitment time: The Service Provider Within 24-36 hours It does the job (workdays).
3.4. Defining the task priority: The priority of the task is determined by the Service Provider based on the content of the notification and the severity of the problem.
4. Remuneration and Billing
4.1. Hourly rate: Fees charged for carrying out support tasks are charged at an hourly rate. Every hour started is counted as a full hour.
4.2. Priority hourly rates: * Low priority: 15.000 HUF / hour (AAM) * Medium priority: 18.000 Ft / hour (AAM) * High priority: 25.000 HUF / hour (AAM) (In all cases increased hourly rate)
4.3. Obligation to pay: The Client undertakes to pay the fees charged for the Services on time on the basis of the completed work and/or invoice.
4.4. Maintenance Packages Fee: The Customer shall pay the fees of the selected maintenance packages for the period selected during the order in advance, before the start of the service. The Service Provider starts the maintenance service only after receiving the amount.
5. Maintenance Services Content and Cancellation Terms
5.1. Maintenance packages include: The Service Provider undertakes to ensure the regular maintenance of the WordPress website based on the selected maintenance package, with the content recorded in the package (e.g. backup, updates, optimization, uptime monitoring, reports). The exact package content can be found on the peterteszary.com website.
5.2. Maintenance period: The maintenance period starts from the date of payment and lasts for the period ordered.
5.3. Cancellation and Refund Policy: The Customer may notify the Service Provider in writing through the Ticket Manager if he/she wishes to cancel the maintenance service. The prepaid fee will be reimbursed as follows:
- * For 1 month package: no refund
- * For 6 month package: Fees for Missing Months 50%-is reimbursable.
- * For 12 month package: Fees for Missing Months 75%-is reimbursable.
6. Access Data and Data Protection
6.1. Access data: The Customer undertakes to provide the necessary access data (e.g. admin interface, storage space) to the Service Provider immediately after the purchase/order. The Service Provider reserves the right to contact the Customer by e-mail or other means of contact in order to ensure the availability of access data and other necessary information.
6.2. Confidentiality: Each party is obliged to keep confidential all information related to the other party, including the data of the Customer's website and the know-how of the Service Provider.
6.3. Data protection: The Customer is responsible for all information that is shared through the Ticket Management System. Detailed rules on data management are contained in the Service Provider's Privacy Policy, which is available on the peterteszary.com website.
7. Legal Scope and Final Provisions
7.1. Applicable law: This GTC applies to the legal relationship between the Customer and the Service Provider and is interpreted in accordance with Hungarian law.
7.2. Dispute resolution: In the event of any legal dispute, the parties are primarily obliged to settle the dispute amicably by negotiation. If this is not possible, the competent Hungarian courts are competent to decide the disputes.
7.3. Right to change: The Service Provider reserves the right to unilaterally amend the present GTC. The changes will be notified by the Service Provider to the Customers (e.g. by e-mail or published on the website) and will take effect 8 days after publication/notification, unless the Service Provider specifies a different effective date. It is the Client's responsibility to be regularly informed about the changes to the GTC.
7.4. Scope of the contract: The scope of the contract is limited to the duration of the agreement between the parties.
7.5. Created by: This Agreement shall be concluded and enter into force upon acceptance by the Parties.
