Support – General Information

Support and Troubleshooting: Quick help, transparent – Why use it?

Forget the lost messages. Here is an effective solution for your website.

Oh, hey, hey. I know that the smooth operation of your website is key to your business. When you have a problem or question, quick and effective help is essential.

Previously, I received enquiries through several channels – phone, SMS, email, Messenger, Viber, WhatsApp, Discord, Slack, Skype and many more. Although they give the impression of rapid communication, in reality their organisation and management was time-consuming and, unfortunately, Messages are often lost or you are late in receiving a response. It wasn't ideal for you or me.

That is why I introduced a modern, traceable and partly automated system: a ticket manager!

Why is the ticket manager the most effective help?

The introduction of the ticketing system was necessary in order to serve your needs at the highest possible level and as quickly as possible. This system not only makes the work more efficient for me, but It also guarantees fast, transparent and traceable support for you.

What are the benefits of ticketing for you?

• No more lost messages: All your requests come to one place, get a unique ID, and will never be forgotten.
• Traceable: You can see exactly where your ticket is, what status it is and when a solution is expected. This provides transparency and peace of mind.
• Faster and more efficient solution: Since all the information is structured in one place, I can react faster and solve the problem faster.
• Convenient access: Registration is simple and, in fact, Now you can log in with your Gmail account with just one click! There is no need for a complicated new registration and password.

Priority categories for Support tasks – Know what to expect

In order to be able to handle the most important tasks as quickly as possible, I have divided the support tasks into three priority categories. This will also help you see when you can expect an answer and a solution, depending on the urgency of your need.

• Low priority tasks:
  • Tasks: General issues, not urgent amendments.
  • Response/resolution time: I'm trying Within 4-5 working days to be carried out.
  • Remuneration: 15.000 HUF / hour (AAM)
• Medium priority tasks:
  • Tasks: Non-critical but important bug fixes, more urgent modification needs.
  • Response/resolution time: In 2-3 working days.
  • Remuneration: 18.000 Ft / hour (AAM)
• High priority tasks:
  • Tasks: Critical errors, problems seriously affecting the operation of the site (e.g. website not available, webshop not working, vulnerability).
  • Response/resolution time: Within 24-36 hours (on working days).
  • Remuneration: IN ALL CASES, increased hourly rate I will charge: 25.000 HUF / hour (AAM).

Important note: Every hour started is counted as a full hour.

Working time: Monday to Friday: 08:00-16:00.

Let's start working together more effectively.

The ticketing system is under continuous testing, so please let me know if you notice any errors. help.peterteszary@gmail.com at the e-mail address.

It's important! In connection with the request made at the ticket office, you accept the Standard Contractual Clauses!

Thank you for your understanding and cooperation! My goal is to make your life easier and keep your website to the maximum.

Yours sincerely,

Peter Teszáry (footballer)